Refund policy

1. Send email titled: "Return Request: <your order number>", with the following information to support+muso@overarch.us with the following information. 

1. 1. Order number
   2. Delivery name
   3. Email address order confirmation was sent to
   4. Product(s) you wish to return/exchange
   5. Reason for return
2. You will be given a return instruction.
3. Once we receive your returned product refund will be processed. 

We have a 180-day return policy, which means you have 180 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at support+muso@overarch.us.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

1. Send email titled: "Exchange Request: <your order number>", with the following information to support+muso@overarch.us with the following information. 

1. 1. Order number
   2. Delivery name
   3. Email address order confirmation was sent to
   4. Product(s) you wish to return/exchange
   5. Reason for return
2. You will be given a exchange instruction.
3. A exchange order will be placed for you once your return tracking number is recieved by our customer service team

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support+muso@overarch.us.